Originally Posted by
EuroCarParts
Thank Mike,
I'll pass this onto the regional manager to discuss internally with the branch manager - its very important that customer service is a high priority and this may be a one off, or may be an issue with the branch in general - either way, they cant improve upon it until the issue is raised.
As for the part finding, i disagree - its their job to find parts, and the correct ones at that (although there are always times when they make mistakes) Again, if you find we are supplying the wrong part for a certain application, let us know and we can get the team to look into it and correct the mistake, not just for the branch but the entire company.
The key is that we want to improve, but we need to be told what's gone wrong in a constructive way.
Thanks Mike,
Patrick